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Solutions
Based
on our extensive experience of deploying Contact Center and Unified
Communication technologies, we have created a number of pre-built
solutions, integration components and deployment tools that accelerate
the implementation process, reduce risk and bring forward return on
investment.
Technologies
Avaya, Microsoft, Cisco, Genesys, Altitude, Nice, Verint
Contact Centers
- ACD & CTI
- Intelligent Call Routing
- Interactive Voice Response (IVR)
- CRM & Desktop Integration
- Outbound Dialing
- Call Recording
- Agent Productivity
- Contact Center Productivity
- Reporting & Analytics
Unified Communications
VoIP
Voice Mail/Messaging
Video
Instant Messaging
Collaboration
Mobility
Avaya Dialler Services
The
Avaya PC4.0 product requires significant training, specialist knowledge
and experience to implement successfully. As Avaya’s largest
services partner in Europe, Geomant has many years experience in
implementing and supporting PDS12.0, PC3.0 and now PC4.0. More...
Avaya Interactive Centre Services
The
design, deployment and support of complex call centre solutions, using
Avaya Interaction Center, represents one of Geomant’s core skills.
Geomant has been delivering such solutions since the Company was formed
in 2000. More...
Avaya Voice Portal Services
Avaya
Self-Service, including Voice Portal and its predecessors, represents
one of Geomant’s core skills. Geomant has over 20 experienced engineers,
and has been delivering complex self-service solutions since the
Company was formed in 2000. More...
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Services
With
over 10 years experience of implementing Unified Communication and
Contact Center solutions in Enterprises throughout the world, we have
in-depth technical knowledge of the leading technologies. We are ideally
positioned to provide a full range of services:
- Technical Consulting
- Design
- Project Management
- Installation
- Configuration
- Integration
- Customization
- Software Development
- Expert Knowledge Transfer
- Support and Maintenance
These services can be provided as part of a turnkey project, fixed price assignment or on a ‘time and materials’ basis.
Benefits
Geomant
has a comprehensive team of system engineers, consultants and lab
facilities in each of its offices. This, coupled with its strong
relationship with technology vendors, enables us to offer a unique set
of products, solutions and services delivering the following benefits:
Increased functionality
– using Geomant products, solutions and services enables additional
tailored functionality to be delivered over and above standard industry
offerings.
Reduced timescales
– using Geomant pre-built solutions, remote lab development facilities
and methodologies developed over 10 years, deployment time is reduced.
Increased Return
– reducing deployment time, ensuring the solution is tailored to
specific business needs and providing reactive expert support increases
the return on capital investment.
Increased quality & minimum risk
–using one of Geomant’s pre-defined solutions and our extensive
experience in communication software implementation minimizes the risk
of introducing new technology
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