NA Global Solutions is a fully authorized reseller of the entire Geomant product portfolio.
|CCI - Avaya Call Centre Integration
CCI solution enables the rapid integration of key components of any
Avaya call centre environment: Avaya Communication Manager, Avaya Voice
Portal & Interactive Response, Customer's Business Applications,
Call Centre agents' and Back-office users' screens and phones.
|Agent Toolbar for Avaya Proactive Contact 4.0
agent desktop software PCAgent that is provided with PC4.0 not only
presents the initial 'screen-pop' but also all the telephony and dialer
control for the agent. This is a separate application that
operates alongside the call centre's customer management (or CRM)
systems which means the agent must toggle between these
applications. Additionally, to automatically query the customer
record in the CRM system, the two applications must be integrated using
the out-dated Dynamic Data Exchange (DDE) interface provided in
Microsoft Windows; Alternatively, the CRM system can be
integrated with the dialer using Avaya's Agent API to provide the
initial screen-pop and telephony control within the single CRM
|SMS/Email Agent for Avaya Proactive Contact 4.0
SMS/Email Agent seamlessly adds SMS and email capabilities to your
Avaya Proactive Contact System. SMS and email can be incorporated into
any stage of a campaign lifecycle, and provide an ideal post-contact
confirmation facility for agents. More...
|Geomant Intelligent Screen Pop
Intelligent Screen Pop solution simplifies the deployment process
through the use of pre-built integration and presentation modules.
presented to the agent can be customised to include data collected from
a variety of sources - directories, databases and business
applications. And the screen-pop itself can be embedded into business
applications - thereby 'telephony enabling' those applications. More...
|Geomant Intelligent Call Routing (ICR).
CTI solutions provide for routing of a call based on pre-defined
criteria. Geomant's Intelligent Call Routing (ICR) solution provides
additional functionality to allow calls to be routed based on dynamic
Calls may be routed based on amendable parameters - such as
opening hours. Opening hours can be maintained by call centre
supervisors without the need for any programming. More...
|Agent Desktop Wallboard for Avaya IC
Agent Desktop Wallboard for Avaya Interaction Centre (IC) provides real
time wallboard information directly to the agent's desktop. The
information to be displayed is configurable and different information
can be displayed for each group of agents. The desktop wallboard
is conveniently embedded into the IC client and no additional client
software is required
The optional CTI based monitoring can provide special statistics that are not available through OA. More...
|Geomant Self-Service Manager (SSM)
Manager (SSM) is an easy-to use software application that simplifies
the management of Avaya Voice Portal empowering the contact centre
supervisor to optimize automated call handling and maximize customer
Many callers to call centres would prefer to schedule a callback rather than wait in a queue for an agent.
Geomant's Callback Manager is a self-contained solution that collects requests and performs outbound dialling.
of requests can be achieved in a variety of ways - using self-service
solutions, vector digit collection or via a web page. More...
|Wallboard Display for Avaya OA
Wallboard Display enables the key information to be dynamically
selected, displayed on multiple pages that are automatically scrolled
through and using a large font that can be read from a distance.
is particularly useful when wallboard screens cannot be located
sufficiently close to agents and can reduce cost by eliminate the
necessity for larger screens. More...
|PhonePop for Avaya IP Phones
large call centres benefit from Computer Telephony Integration (CTI),
enabling valuable caller information to be presented on an agent's
computer via 'screen pops'. Now everyone can benefit from this
technology, by displaying customised caller information on any
WML-enabled IP desk phone.
Caller information can be looked up from
directories and databases and presented on the phone display as the call
is received. Information can also be collected through front-end
self-service systems, or passed from one department to another along
with the call.
All of this is possible using Geomant's unique
PhonePop solution, enabling appropriate business specific information to
be made available to anyone receiving inbound calls. More...
|Single Sign-On (SSO)
SSO enables sign-on authorization for several Avaya
products (CM, dialler, AIC, CCE, ...) from a single
initial authorization screen. Using LDAP as the centralized
authorization store simplifies maintenance of all login and passwords
and means that security is controlled by standard Microsoft Security