NA Global Solutions Foundation Announcement

Instant messaging is becoming ubiquitous in the business environment. More organisations are choosing to implement corporate solutions, rather than allowing employees to use multiple, difficult to manage and often insecure public systems. Many businesses are utilising Microsoft's Unified Communications platform, Lync, and its predecessor, Office Communicator as their Corporate IM platform. Geomant's Abuse Filter for Microsoft Lync is a unique solution for the prevention of individual misuse of Instant Messaging.
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Geomant Contact Expert is a cost-effective, fully-featured, multi-media contact centre solution, integrated with Microsoft's Unified Communications platform, Lync, and its predecessor, Office Communicator. Suitable for all sizes of organisation, Contact Expert combines rapid deployment with simple configuration. Its sophisticated software-based Automatic Call Distribution (ACD) capabilities ensure maximum productivity and enhanced customer service. Organisations can define, implement and tune multiple campaigns, utilising multiple media; voice, email and SMS. A complete solution, Contact Expert encompasses inbound, outbound and blended contact centre environments, and includes call recording and full reporting features. This software solution is designed for Microsoft Windows Server environments, and provides simple integration to business applications.
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Most regulated and customer-focused organisations recognise the need to record certain inbound and outbound telephone conversations, and many have call recording solutions in place to achieve this. With many organisations now using Microsoft's Unified Communications platform for enterprise voice the requirement to extend call recording to Lync and OCS becomes increasingly important. Geomant's Lync Call Recording solution offers call recording for OCS and Lync voice calls; both one-to-one and conference calls. Closely integrated to Microsoft Exchange, it allows Lync and OCS call recordings to be uploaded to users' Outlook Conversation History folders, enabling fast and convenient access.
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Most regulated and customer-focused organisations recognise the need to record certain inbound and outbound telephone conversations, and many have call recording solutions in place to achieve this. With an increasingly mobile workforce the requirement to extend call recording to mobile phone conversations becomes increasingly important. Geomant's Mobile Call Recording solution offers call recording for mobile phone conversations. Closely integrated to Microsoft Exchange, it allows mobile call recordings to be uploaded to users' Outlook Conversation History folders, enabling fast and convenient access.
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Geomant's Mobile Presence solution extends presence information to include details of geographic location. Part of Geomant's Presence Suite, Mobile Presence is complementary to Microsoft's Unified Communications platform, Lync, and its predecessor, Office Communicator. Geomant's revolutionary solution delivers real-time information about users' location, facilitating huge increases in mobile workers' productivity and reactivity.
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Geomant's flagship application extends and enhances Microsoft's Exchange Server 2007 Unified Messaging solution with Message Waiting Indicator (MWI) and SMS text messaging capabilities. Whether at their desk or on the move, Geomant's MWI 2007 solution immediately notifies a user that they have received a voice message from either their desk line or their cellular phone by lighting the lamp on their desktop phone and, optionally, by sending an SMS text message to a mobile device. This mature and proven solution is installed in hundreds of organisations, large and small, across the world. Developed and supported by Microsoft Gold Partner, Geomant, it is available from a global network of resellers and Systems Integrators.
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Presence is the ability of a person or device to communicate with others and to display levels of availability. At its simplest, an Instant Messaging contact list tells one user whether another user is available to chat. However, extending the breadth of presence information, and extending the availability of that information can radically enhance business productivity. 'Presence Aware' business applications are becoming increasingly popular. Such applications utilise presence information for automated real time transaction routing, and require reliable, real-time presence data. They also need to know more than just the current Presence State - skills, location and future availability are also required. Geomant's Presence Suite is firmly based on the Microsoft Unified Communications platform, and extends its presence capability dramatically. Presence information become richer, and can be automatically aggregated from a variety of sources. Presence information is then made available to business applications through open interfaces, and to users through an enhanced user-interface.
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Geomant's SMS for Lync enables SMS Text message to be sent from Microsoft Lync and Communicator clients. SMS text messages can be sent to one or more contacts - ideal when Lync contacts are off-line. Geomant SMS for Lync works with customers' own SMS gateways or through an interface to an on-line SMS gateway.
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Geomant's UC Client Accounting is a multi-media Call Accounting or Account Codes solution designed for any organization providing time-based services to track usage and bill customers. UC Client Accounting is a software solution tightly integrated to Microsoft Lync, and its predecessor, Office Communications Server (OCS) R2. Individuals can add billing information to inbound and outbound voice calls and other activities; mobile voice calls, calendar items, off-line activity and more.
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Geomant's products are designed to add functionality and integration capability to Microsoft’s latest Unified Communications platform, Lync, and its predecessor, Office Communications Server (OCS) R2. By becoming a Geomant reseller, a software vendor or systems integrator can differentiate themselves by offering enhanced UC solutions to their customers.
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